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DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Charles Sha’ban  Talal Abu-Ghazaleh Organizations  (TAGOrg)      UN Workshop on E-Participation and E-Government    Agenda:  􀂃 Statistics  􀂃 Issues & Challenges  􀂃 Case study: Jordanian SMEs  􀂃 Implemented Applications  􀂃 Success criteria     Statistics from the UN Global E-Government readiness report 2005  􀂃 None of the Arab Countries either in Western Asia or North Africa reached 0.6  􀂃 Only two above 0.5: UAE (0.5718) & Bahrain (0.5282)  􀂃 Still some good efforts in some countries  􀂃 Egypt: “The Government now delivers”  􀂃 Qatar: “Government services made easier”  􀂃 Although Africa average was 0.2642 but the African Arab Countries average is: 0.2978     E-Government Readiness index  Country                Index  􀂃 UAE               0.5718  􀂃 Bahrain          0.5282  􀂃 Qatar             0.4895  􀂃 Jordan            0.4639  􀂃 Lebanon                 0.4560  􀂃 Kuwait           0.4431  􀂃 Saudi Arabia  0.4105  􀂃 Oman            0.3405  􀂃 Iraq               0.3334  􀂃 Syria              0.2871  􀂃 Yemen           0.2125     Average 0.4124     E-Government Readiness index (2)  Country              Index  􀂃 Egypt             0.3793  􀂃 Tunisia           0.3310  􀂃 Algeria           0.3242  􀂃 Morocco          0.2774  􀂃 Djibouti          0.2381  􀂃 Sudan            0.2370     Average 0.2978     Other indexes  􀂃 Web measure: UAE (0.6115)  􀂃 No Arab country received good ranking for online payments (although there is already some good solutions: E-dirham in the UAE &  E-payment gateway in Jordan)  􀂃 Gender indicators: Women’s participation is low, e.g. in Jordan, the literacy rate for women is 84.7%, they are only 6% of the  Internet users and less than 0.5% of the technical workers     Issues & Challenges  􀂃 Digital Divide (within the country itself most of the times)  􀂃 Language Barrier (Arabic contents and Arabic Domain Names)  􀂃 Literacy rates  􀂃 Hardware and software prices  􀂃 Limited connectivity  􀂃 Awareness  􀂃 Telecommunications infrastructure  Issues & Challenges for implementing E-Government  􀂃 National vision and planning  – Still need more commitment, collaboration and awareness  􀂃 National culture and internet penetration  – Resistance to change and Internet usage  􀂃 National security challenges  – Trust in online transactions in general  – Some governmental procedures needs long steps, how will it be online?     Case study: Jordanian SMEs  Internet Usage in SME – Jordan        Credit Cards - Jordan  􀁺 Security of online transactions and payment issues:   21.9%   do not trust the electronic environment  27.1%   Electronic signature is not important  72.4%   not aware of Jordanian  Electronic Transactions Law     IT training – Jordan           Implemented Applications     Implemented Applications 1  􀂃 UAE  – Human Resources Management System (HRMS):  Provides a tool for planning and managing employee related activities  – Financial Management Information System:  Comprehensive financial systems for the Federal government agencies  – E-Stamps: The e-Dirham payment tool devised by the Ministry  of Finance Industry in order to facilitate collection of revenues and  provide secure payment method.  – E-Tender: Electronic tendering system used by the government  – Other specialized systems related to some Ministries and authorities     Implemented Applications 2  􀂃 Bahrain  – Financial and Human resources systems in 30 ministries and governmental department  􀂃 Jordan  – Financial, purchasing and inventory systems in different governmental agencies  – E-Payments in the telecommunications sector  – E-Tendering  – Wideband network in 18 Ministries (will be the infrastructure of the e-Government services)     Implemented Applications 3  􀂃 Lebanon  – Document Management and Archiving System  – Business Automation  – E-Procurement (with Italian Government assistance)  􀂃 Kuwait  – Financial and HR systems (in government educational universities too)     Implemented Applications 4  􀂃 Egypt  – ERP in 6 ministries  – Archiving systems in 6 ministries  – Workflow in more than 28 governmental agencies  􀂃 Oman (still in progress)  – Disaster Recovery system  – E-Tendering  – E-payment Gateway  – Technology park  – CRM (Oman Municipality)     Measures of Success  􀂃 Leadership support and advocacy for E-Government  􀂃 Clear goals and specific performance targets  􀂃 Willingness and ability to change  􀂃 Knowledge sharing  􀂃 Starting small and growing quickly  􀂃 Developing acceptable privacy and security safeguards     References  􀂃 UN Global E-Government Readiness Report 2005  􀂃 Arab Countries e-Government Programs report by SavvyTek 2006  􀂃 Arab Advisors Group reports  􀂃 Forums and Seminars we participated in, related to the topic  􀂃 Talal Abu-Ghazaleh Information Technologies International (TAGITI) studies        Thank you  Charles Sha’ban  Talal Abu-Ghazaleh Organization (TAGOrg)  cshaban@tagi.com
SUMMARY;ENCODING=QUOTED-PRINTABLE:E-Government readiness in the
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